Terms and Conditions
1 GENERAL INFORMATION
Shapesintoart ApS (“Shapesintoart”, “we”, “us”)
CVR: 45209083
Kasernevej 8, 2., 8800 Viborg
Year of establishment: 2024
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Contact person:
Name: Bibi Ehlers
Email: bibiehlers@shapesintoart.com
2 PAYMENT
2.1 In general
When you shop at bibiehlers.com and/or shapesintoart.com (“the Website”) we provide secure payment methods to protect your information.
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At the Website you can pay with the following payment methods:
• Dankort
• Visa, Visa Electron, Visa debit
• Mastercard
• MobilePay
• Google Pay
• Apple Pay
The amount will only be charged to your card when the order is dispatched.
2.2 Secure payment
The Website uses a secure order and payment system that complies with the PCI standard. The payment is then authorised by NETS A/S. When you are redirected to the payment page, a secure SSL-encrypted connection is established between your device and our payment provider, which is certified according to the PCI standard.
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All communication and all information you enter in connection with a purchase is encrypted (SSL), which ensures a secure transaction. Encrypted communication means that neither the Website nor others can access the information you enter. Your payment information is not sent to the Website, but directly to our payment provider, who will then notify us of your payment.
2.3 Prices
All prices at the Website are stated in DKK incl. 25% VAT.
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3 FREIGHT
3.1 Digital Products
Digital Products are delivered via download. Once your payment has been authorized and processed, you will receive an email with a link to download the product.
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Typically, digital products are delivered within an hour of purchase.
3.2 Physical Products
Most physical products offered by Shapesintoart are manufactured and mailed by Print on Demand businesses located either in Denmark or other countries.
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Consequently, the production times may vary based on the specific Print on Demand provider and their production capacity at any given time.
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This variation means that while we strive to meet our normal expected delivery time of 1-2 weeks, actual delivery times may vary, especially during peak periods or due to unforeseen production delays. We will send further information as soon as we have further information on this.
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For physical products on stock the normal expected delivery time depends on product and supplier but generally it is 1-7 business days. The expected delivery time may vary during peak periods such as Black Friday.
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Shapesintoart offer the following delivery options:
• DAO - Delivery to private address
• GLS - Delivery to parcel shop, private address or workplace
• PostNord - Delivery to private address or parcel box/post shop
• InstaBox - Express delivery to parcel shop
Shapesintoart bears the risk of accidental loss of the product until you have received it.
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We only deliver to addresses in Denmark, excluding Greenland and the Faroe Islands.
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You will receive notifications by email and/or SMS from the delivery partner about delivery.
3.3 Freight rates:
If you buy for more than DKK 499.00:
DKK 0.00 to PostNord parcel shop
DKK 65.00 with PostNord home delivery to your door.
If you buy for DKK 499,00 kr. or less:
DKK 39,00 kr. to PostNord parcel shop
DKK 65.00 with PostNord home delivery to your door.
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4 RIGHT OF CANCELLATION
4.1 Digital Products
As digital products can be copied and cannot be returned like a physical product this makes them not refundable.
When purchasing digital products delivered in non-physical form (e.g., downloads, or other digital delivery), you, as a consumer, acknowledge and agree that (1) the delivery of the digital product will commence immediately after your purchase, and (2) by doing so, you waive your statutory right of cancellation.
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Consequently, you shall have no right to cancellation or request a refund once the delivery of the digital product has begun.
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As required by law, your explicit consent to the commencement of delivery and the waiver of your right of cancellation will be obtained during the purchasing process, prior to the completion of the transaction.
4.2 Physical Products (Print on Demand)
When purchasing physical products by Print on Demand, the product is considered as custom-made products that are specifically produced or adapted to your wishes and needs.
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The right of cancellation does not apply to products that are manufactured according to your specifications or clearly personalized.
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This includes products that are custom-designed or otherwise tailored based on your instructions.
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When purchasing these physical products as Print on Demand, you, as a consumer, acknowledge and agree that by doing so, you waive your statutory right of cancellation.
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[If the production of the product has not yet started, you may cancel your order. This is conditional on us receiving your cancellation in writing before the production process begins.]
4.3 Physical Products (Stocked)
As a consumer, you have a 14-day right of cancellation when you shop with Shapesintoart.
The cancellation period expires 14 days after the day you receive your product. If you have ordered several different products in one order, but they are delivered individually, the cancellation period runs from the day you receive the last product.
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The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send your cancellation notice to us at email bibiehlers@shapesintoart.com
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[You can also fill in and send us the standard cancellation form, which you will find at the bottom of the terms and conditions.]
You cannot cancel the purchase by refusing to receive the product or failing to collect it from the parcel shop without notifying us that you are cancelling your purchase.
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If you want to cancel your purchase, the product’s seal must be unbroken.
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4.3.1 Cancellation of part of the purchase
If you have purchased multiple products from us, you have the option to return one or more products, even if they were purchased in a single order.
Please note that you will not be refunded the shipping costs if you cancel a part of your purchase.
4.3.2 Returns
Once you have notified us that you want to cancel your purchase, you have 14 days to send the product(s) back to us that you have cancelled.
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You must pay for the parcel to be returned to us, and you are liable if any damage occurs during transport.
4.3.3 Refund of the purchase amount
If you regret your purchase, you get your money back.
We will refund all payments received from you, including the original delivery costs (except for additional delivery costs in cases where you have chosen a delivery method other than the cheapest standard delivery method we offer or shipping costs if you cancel part of your purchase), no later than 14 days from the day we receive your notice of cancellation.
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We will refund the money with the same payment method you used for the purchase, unless we have agreed otherwise.
We may withhold payment until we have received the product(s), unless you send us proof of return.
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The product must be shipped to:
Shapesintoart ApS
Kasernevej 8, 2.,
8800 Viborg
Denmark
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We only accept parcels that are sent directly to the address.
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Returns can also be made by delivering the product personally at the above address, but only against prior agreement.
5 RIGHT OF COMPLAINT
When you shop with us as a consumer, the rules of the Danish Sale of Goods Act apply.
This means that you as a consumer have a 24-month right of complaint.
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If your complaint is justified, this means that you can either get the product repaired, exchanged, a refund or a price reduction, depending on the specific situation.
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You must complain within a "reasonable time" after you have discovered the fault. If you complain within two months of discovering the fault, the complaint will always be timely.
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If the complaint is justified, we will refund your (reasonable) shipping costs. The product must always be returned in proper packaging. Remember to also get a receipt for dispatch so that we can refund your shipping costs.
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The product must be shipped to:
Shapesintoart ApS
Kasernevej 8, 2.,
8800 Viborg
Denmark
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We only accept parcels that are sent directly to the address.
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When returning the product, please include a detailed description of the issue.
6 INTELLECTUAL PROPERTY RIGHTS
Shapesintoart is the owner and author of all intellectual property rights in and to any art, silhouettes, outlines and etc. (“Work”) created by Shapesintoart.
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No individual or entity is authorised to sell, share, distribute, reproduce, or otherwise exploit these Works, whether individually, as part of a package or bundle, or in any other form, without the Shapesintoart prior written consent. Any unauthorized use of the Shapesintoart's intellectual property rights will constitute a violation of e.g. copyright law and may result in legal action.
You can contact Shapesintoart about licensing these Works.
7 PROCESSING OF PERSONAL DATA WHEN PURCHASING IN THE WEBSHOP
We need the following information when you shop with us:
• Name
• Address
• Phone number
• email address
• Payment details
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The information is necessary for your purchase to be completed and for us to deliver the product(s) to you and to fulfil our obligations under accounting and VAT legislation. Our basis for processing is GDPR Article 6(1)(b) for the delivery of the product(s) to you and Article 6(1)(c) for our obligations under accounting and VAT legislation.
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In connection with the payment, we pass on information about your payment and card details to MobilePay and Nets.
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In connection with shipping, information about your name, address, telephone number and email address are passed on to our delivery partner such as PostNord, GLS etc. in order to deliver your order and notify you accordingly.
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Our processing is done in accordance with our privacy policy . Here you can read more about how your data is processed, when it is deleted and what rights you have as a data subject.
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8 ACCESS TO JUSTICE
If you as a consumer want to complain about your purchase, please contact Shapesintoart via the abovementioned contact information.
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If we are unable to find a solution, you as a consumer can file a complaint with:
The Mediation Team for Consumer Complaints at Nævnenes Hus, Toldboden 2, 8800 Viborg (https://naevneneshus.dk/), and then to the Consumer Complaints Board.
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To be able to use this option, the price of the product you have purchased (i.e. your prepayment) must be between DKK 1,110 - 100,000.
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The European Commission also provides a platform for out-of-court online dispute resolution. The platform is available at www.ec.europa.eu/consumers/odr . On this platform, consumers can find a list of consumer dispute resolution organisations that can help resolve disputes out of court.
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9 PROHIBITION OF AI SCRAPING
Shapesintoart strictly prohibits the use of any automated systems, including but not limited to artificial intelligence (“AI”) technologies, to scrape, extract, or otherwise collect text, images, or any other content from the Shapesintoart’s website(s) without prior written consent. Any unauthorized use of automated systems to access or collect content from the Shapesintoart’s website will be considered a violation of these terms and may result in legal action.